Dear Patients,
The Doctors and staff at Ingleside Medical Associates would like to keep you informed about plans to prevent the spread of contagious conditions such as COVID-19, Influenza, and other seasonal illnesses. This involves measures to protect our patients and staff who come to the office to give or receive care, as well as protocols for screening patients over the phone so that some ill patients can be seen without even entering the office. Your health and well-being are the primary reason we exist as a practice. Let’s look at a brief overview of how we are striving to keep you safe, while still getting the care you need.
First and foremost is our protocol to keep High Risk patients from contaminating others in our office during their evaluation. A key aspect of the protocol is the health interview that occurs via phone when a patient calls to schedule care. This questioning helps us determine if someone is at high risk for having a contagious condition. If the criteria met is higher, then our protocol involves the patient being seeing in our office’s rear parking region so that the patient does not even need to enter our office. We will gear up and come to you in this scenario. Some others who do not meet high risk criteria can also still be seen outside if requested when calling/scheduling. Some others will be directed to a rear entrance to the office and seen in a designated “isolation room” near this entrance. Whichever means a patient will be seen, the CRITICAL factor in this is preparation and being thorough with your symptoms and history when you call our office.
As expected, other measures involve the frequency and means of cleaning the office, chairs, tables, and equipment used in care. Our goal in doing so is to ensure the office remains as clean as possible with the goal of preventing the transmission of any potential communicable conditions. We hope that you trust in our goal of keeping our office environment as safe as possible for your care. Please feel free to notify our office if you believe that you need special attention or care during this time. We will do all that we can to accommodate you in an appropriate fashion.
Sincerely,
The Doctors and Staff of Ingleside Medical Associates